Refunds and Returns

Last updated on: 08/11/2023

Refunds and Returns

At HUNOKI, we are dedicated to providing you with solutions to address your insomnia, chronic pain and imbalanced well-being. We believe in the effectiveness of our products and encourage you to use them for at least 14 days to experience their full benefits. If, for any reason, you are not satisfied with your purchase after this initial trial period but within our 60-day money-back guarantee, please don't hesitate to contact us at hello@hunoki.com.

Cancellation Policy

Kindly note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We have confidence in the efficacy of our products and recommend trying them for at least 14 days to reap the full benefits of HUNOKI. If you remain dissatisfied and wish to return the items, you may do so within the 60-day period covered by our money-back guarantee. Please note that shipping fees, if applicable, are not refundable.

To initiate a return, please reach out to our support team by filling out the form on our Contact Us page or by sending us an email directly at hello@hunoki.com. To expedite your return, kindly provide us with your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take utmost care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. However, damaged packaging that occurred during shipping, such as dented boxes with a product in good condition, is not considered damage.

If your item arrives damaged, please inform us within 72 hours of delivery. To report a damaged item, please send an email to hello@hunoki.com and include a clear photo of the damage. We will assess your eligibility for a replacement at no cost to you. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we make every effort to ensure timely delivery, we cannot be held responsible for shipping or delivery delays beyond our control. This includes delays caused by couriers, customs, or other factors that may occur during shipping. If you encounter any issues with your delivery, please contact the courier directly for assistance. We are not liable for any lost, stolen, or delayed packages.

We reserve the right to modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use HUNOKI products, customers are indicating their acceptance of this Return & Refund Policy.