Shipping Information

Updated on: 08/11/2023

At HUNOKI, we take pride in offering our valued customers FREE shipping for all orders!

Order Processing Times:

Please allow 1-3 business days to process and dispatch your order after placement. An order is marked as dispatched when handed over to our shipping carrier and in transit to your specified address. During peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times:

The estimated delivery time depends on several factors, primarily your location. See the estimated delivery times by country:

🇬🇧 UK: 4-8 Business days

Kindly note that during peak periods and holidays, shipping carriers might experience delays beyond our control. For global shipments, unexpected customs delays could extend delivery time.

Order Changes and Accurate Shipping Details:

Customers are responsible for accurate and complete shipping details during checkout. Incomplete or inaccurate details may lead to processing delays or order cancellation. In case of system-detected address issues, our support team will email you to verify your shipping details within 3 business days of order placement. Failure to respond may result in order cancellation.

If you notice a shipping detail error, email us at hello@hunoki.com within 24 hours of order placement. We'll do our best to accommodate changes, but changes after this period are not guaranteed.

Delayed Delivery:

We understand the importance of timely delivery. However, delays can occur due to factors beyond our control, such as courier disruptions, weather conditions, product availability, address verification, or payment processing. We'll promptly notify you of any issues affecting your order.

Please note that HUNOKI isn't responsible for delays caused by external factors. We strive to keep you updated on your order status and offer assistance to resolve issues.

Lost or Stolen Packages:

Losing a package is frustrating, but once courier partners take control, it's beyond our reach. Contact us at hello@hunoki.com if your package is lost or stolen. We'll assist and liaise with the courier on your behalf.

For lost or stolen packages, it's advisable to file a claim with the courier company directly. They may require additional information from you, and we'll follow up on your claim. While we're not responsible for lost or stolen packages, we'll do our utmost to help you resolve the matter. Replacement options depend on the situation.

If the courier finds and delivers the package, great! But if not, filing a police report may be necessary.

SHIPPING POLICY CHANGES HUNOKI holds the right to modify or update this Shipping Policy without prior notice. Customers should review the most recent version before making a purchase.

Purchasing and using HUNOKI products implies acceptance of this Shipping Policy and any potential modifications. We recommend periodic review to stay informed about changes. Questions or concerns? Don't hesitate to contact us.